Graham Sysko

91 Sidney St.
Cambridge, MA 02139

gsysko@gmail.com
Objective

Promote usable interfaces through original design and design leadership. Coordinate the conception, production, and delivery of high impact digital experiences. Optimize designs through testing and iteration.

Education

Syracuse University, Syracuse, NY
Industrial and Interaction Design Major, 2007
Concentration in Computer Science

Experience

Verizon Wireless (Waltham, MA)
Sr. Manager - User Experience Design
August 2013 — Present
Manage a team of 7 user experience designers, usability researchers and prototype development engineers. The detail oriented work of my team has been credited with reducing the 7-day call in rate by at least 2% over each of the last 3 years, saving Verizon millions of dollars.

Interaction Designer
March 2010 — August 2013
Produced system icons for devices such as the Ellipsis tablet, Samsung Galaxy S5 and LG G3; together used by millions of users. Produced detailed UX specifications in Omnigraffle, Sketch and Illustrator. Developed prototype Android applications in Java, which were used for usability testing in support of Verizon Advanced Calling 1.0. Performed heuristic analysis of new phones.

Legal Advantage LLC (Boston, MA)
Design Manager
Nov. 2007 — March 2010
Managed design team; participated in review of work and training. Developed and maintained the HTML and CSS for internal and external corporate web pages. Led a redesign of the client legal services portal.

CNY Printing and Graphic Design (Syracuse, NY)
Graphic Designer
June 2004 — Nov. 2007
Designed and instituted JavaScript based software solutions for company computers. Developed creative content for clients.

Patents

US 20150006677

Mobile Device Application Rating

US 20140188932

Providing Customized Information for Mobile Devices and Efficiently Searching the Same

US 20130097179

Crowd-Sourced Problem Solving